Infoserve Group

Phil and Kirsty are right; it’s all about location, location, location. If you are a small business, it is highly unlikely that you will appear in the first page of a search engine nationally, so you need to focus on your local area. For example, if you are florists in Fulham, you need to focus on the customers who are searching for florists in Fulham, rather than florists in Falkirk and the rest of the country. Local companies do not have the budgets to complete for first page results for a key phrase nationally. It’s all about the local search.

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A recent survey by American Express and SEMPO* assessed small businesses and their digital marketing strategies. The survey found that over 50% of small businesses admitted to needing help with their Internet marketing campaigns, but only 25% said that they would consider employing someone to help them. Nearly 75% of those surveyed said that they handled their online marketing themselves, despite having no experience.

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Local search can be extremely valuable to a business. If people search online for a business or product in a specific geographic location and you get your business in front of them at this point you are well placed to convert them into a customer. (more…)

One of the great advantages to Internet marketing, as opposed to other forms of marketing, is that it is constantly changing and improving. The Internet is developed through programs and machines, so the possibilities are endless. Search engines like Yahoo! and Google are constantly adapting their systems to suit their users. The biggest change recently has been with the search engines recognition of the importance of local search. Research from March 2010 found that 97% of consumers use the Internet to find local businesses and 90% of these consumers use search engines to find them. (more…)

Another no-nonsense guide to Infoserve’s products to try and make everything as simple as possible for businesses looking to increase their online presence.

We started with Infoserve’s KeySite product, now let’s look at City-Visitor.

In essence, this is one of the most used business finders on the Internet – or an online directory as most people like to call it.

Someone searches for Hotels in Durham, for example, and you can bet a directory will pop up, because it provides the exact information that person wants – a list of hotels.

Infoserve’s City-Visitor website is a really powerful opportunity to help your business get to the top of search engine results. It has 12 million number one positions and 22 million first page positions on major search engines like Google, Bing and Yahoo!, so if you’re listed on here with Infoserve, potential customers can easily track you down.

Infoserve offers free listings, but to get ahead of competitors there are also enhanced and priority listings so people spot your business first.

Infoserve’s City-Visitor website basically does all the hard work for you, getting you top rankings.

What are you waiting for: contact Infoserve to find out more about how we can help get your business found online.

Much of the commentary on search marketing these days gets lost in technical jargon. As terms become more familiar, you’ll find “PPC” and “SEO” has just slipped in to everyday language and it’s easy to get confused.

There are many SMEs out there that are feeling reluctant to join the ‘online marketing world’ because they already feel left behind, or they don’t quite understand the significance of why they need to get involved.

So when you come across some really simple research which explains the importance of building an online presence, it’s worth pointing out.

The new ‘state of the nation’ survey from the IAB (International Advertising Bureau) is one of those examples. Really clearly laid out and to the point, it sums up how businesses are beginning to prioritise search marketing as part of their wider marketing mix.

Interestingly, 78% of respondents believed that search can build a brand. How do you think your business is reflected online?

As Infoserve also keeps pushing, websites are so important for creating an online presence and the IAB found that only 37% of websites are ‘good’ at achieving their objectives which leaves “much room for improvement once consumers reach their destination.”

It would be remiss not to point out our own survey findings too about the importance of good websites, which we hope are as clear… You can find them here . Get in touch if you want any help or guidance with kick starting your mini online revolution for your business.

So it’s not just us who believe in the search industry, we promise.

One of the latest articles by New Media Age, suggests that “the search sector remains the most healthy of all online disciplines.”

In a relatively rare UK-stats based piece (we come across US stats all the time which support our work, but we understand SMEs may be sceptical of any trends developing across the water as necessarily reflecting what is happening here), it states that

“Google’s prices are concerning many, with 69% saying keyword costs have increased over the year…Nevertheless, 39% said ROI from Google has improved, showing that if you invest wisely, then the returns are worthwhile.”

I don’t think anyone can escape the fact that you have to spend money to make money, just make sure you’re doing it in a way that can be measured and is effective, and online advertising is undoubtedly the best format for drilling down on these kind of results. And we think you’ll be surprised anyway – compared to traditional routes of advertising and marketing – online is very, very competitive.

Thank you to everyone who responded to our recent survey about online marketing and views about the internet in general.

We thought we would feedback the results so you can see exactly what everyone else is thinking too. We have compiled the results in a PDF document (752kb) for you to download.

Click here to see the results of the survey

If you are unable to open the PDF document, you can download the free Adobe Reader plugin, available here

So what does it all mean?

Nearly 80% of SMEs we surveyed think it’s very important to have top rankings of Google. Yet over a third rarely or never update their websites.

Having fresh, relevant and tailored content is really important in in determining search engine results. Whilst a few years ago having a website was the sign of a progressive business, people now look for websites that are engaging, dynamic and up-to-date.

It’s best to compare it to the high street - a stale and uninspiring website is like having a shop window that doesn’t ever make any effort to catch anyone’s eye. Most people would just walk past.

So what’s the next step?

Read our survey results to find out a bit more about how to evaluate your online presence.

As the virtual world plays an even greater part in our lives, there are two words that really get to me.

Those words are ‘UNDER CONSTRUCTION’ splashed across a company’s website.

I would hazard a guess that in the majority of cases, nobody’s doing any work on it and the words ‘under construction’ will remain for months and even years. It’s a cop out for most. They have bought the domain name, put up a holding page and think that’ll do until they get round to sorting it out, paying little attention to internet marketing.

But they don’t. Instead they forget about it not realising it will be doing more harm that good.

Companies need to realise that with 86% of local searches for businesses taking place online, the first port of call will be the website. It serves as their place of business in a virtual world.

And the fact is the virtual world is just as important as the real one, as it is the first stage in the buying process.

Consumers today are savvy. They want to know more about the business before they buy. So if they can’t find any information they’ll be off to a competitor. Just like they would in the real world if a note was pinned to the door telling them the business is not open yet!

And when people have researched online by taking a look at websites, 90% of those searches will result in offline activity such as calling the business or going to visit them.

So companies must make it a priority to get their website sorted out. For an investment of a few hundred pounds a company can have a site to be proud of which will tell potential customers all they need to know and drive business their way.

Only when it has been given the attention it deserves can online marketing be maximised, whether it is through website optimisation, a business directory or through PPC and sponsored links.

So if your website resembles more of a cobweb site, it’s time you dusted it down and gave it the attention it needs so you can attract more business rather than presenting them with a closed door.

Well there are numerous predictions for 2010 floating around, from continued trends in online advertising through to how significant local search will be this year.

We’ve just pulled together a few salient arguments which will hopefully get your brain cells thinking about the future direction of online marketing

“Local search providers will vie for social”

There are many blogs like this one that believes this will be the ultimate test in 2010; major players competing for ad spending on the top social media sites.

You can see the appeal - online social communities are a relatively untapped source and in theory can provide a perfect platform for local businesses to sell their goods and services. If you’ve already built good online relationships with these communities, surely it will be easier than ever to promote yourself?

On the other hand, have a look at this post here, which predicts that social network advertising will rise and then fall flat. Perhaps you can develop good brand recognition but at the end of the day it’s a social site and preying on this precious space may prove disastrous. Any thoughts?

“Mobile search will capture the imagination of consumers during 2010“

The question is, will mobile search become bigger than desktop search? Local search has been shaping the general search landscape for a long time now, but maybe this is the “year of the mobile” that everyone has been quoting for the past few years.

Most people agree that the stumbling block will be user experience, which we’ve blogged about before, so weigh this argument up too. Websites and technology need to be spot on for this to expand as rapidly as predicted.

Finally, in terms of pay per click trends,

“We should see an even greater focus on display ads in 2010″

Rather than the simple (however effective) text ads there are, a whole new range of ad formats will offer a choice of appealing promotions - which surely will also improve everyone’s search experience as well.

Either way, we believe that SMEs can drive change and this is the year for them to succeed online. Maybe just having a website was enough before, but with local search soaring, and people recommending and reviewing, a whole online conversation seems to be brewing… which means 2010 points towards a range of different strategies needing to be considered.