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	<title>Comments for Infoserve Blog</title>
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	<link>http://blog.infoservegroup.com</link>
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	<pubDate>Fri, 21 Nov 2008 00:50:10 +0000</pubDate>
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		<title>Comment on Booking your restaurant online by restaurant take reservations</title>
		<link>http://blog.infoservegroup.com/2008/booking-your-restaurant-online/#comment-181</link>
		<dc:creator>restaurant take reservations</dc:creator>
		<pubDate>Mon, 17 Nov 2008 02:18:43 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=31#comment-181</guid>
		<description>&lt;strong&gt;restaurant take reservations...&lt;/strong&gt;

Good job with Wine Imbiber " Our First Day in Chianti.  restaurant take reservations are the best....</description>
		<content:encoded><![CDATA[<p><strong>restaurant take reservations&#8230;</strong></p>
<p>Good job with Wine Imbiber &#8221; Our First Day in Chianti.  restaurant take reservations are the best&#8230;.</p>
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		<title>Comment on Booking your restaurant online by Sabaqahmad</title>
		<link>http://blog.infoservegroup.com/2008/booking-your-restaurant-online/#comment-175</link>
		<dc:creator>Sabaqahmad</dc:creator>
		<pubDate>Sat, 15 Nov 2008 20:40:00 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=31#comment-175</guid>
		<description>Good post.</description>
		<content:encoded><![CDATA[<p>Good post.</p>
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		<title>Comment on Booking your restaurant online by radamesfp</title>
		<link>http://blog.infoservegroup.com/2008/booking-your-restaurant-online/#comment-173</link>
		<dc:creator>radamesfp</dc:creator>
		<pubDate>Sat, 15 Nov 2008 14:18:43 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=31#comment-173</guid>
		<description>Thanks a lot for this post</description>
		<content:encoded><![CDATA[<p>Thanks a lot for this post</p>
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		<title>Comment on Booking your restaurant online by serious282</title>
		<link>http://blog.infoservegroup.com/2008/booking-your-restaurant-online/#comment-157</link>
		<dc:creator>serious282</dc:creator>
		<pubDate>Wed, 05 Nov 2008 12:49:47 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=31#comment-157</guid>
		<description>Hmm. Good post.</description>
		<content:encoded><![CDATA[<p>Hmm. Good post.</p>
]]></content:encoded>
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		<title>Comment on Booking your restaurant online by goldenboy</title>
		<link>http://blog.infoservegroup.com/2008/booking-your-restaurant-online/#comment-154</link>
		<dc:creator>goldenboy</dc:creator>
		<pubDate>Mon, 03 Nov 2008 04:39:43 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=31#comment-154</guid>
		<description>Keep up the good work! :)</description>
		<content:encoded><![CDATA[<p>Keep up the good work! <img src='http://blog.infoservegroup.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /></p>
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		<title>Comment on Booking your restaurant online by alvini</title>
		<link>http://blog.infoservegroup.com/2008/booking-your-restaurant-online/#comment-146</link>
		<dc:creator>alvini</dc:creator>
		<pubDate>Sat, 01 Nov 2008 09:23:01 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=31#comment-146</guid>
		<description>Good post.</description>
		<content:encoded><![CDATA[<p>Good post.</p>
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		<title>Comment on Back to basics: Web analytics by affiliate marketing</title>
		<link>http://blog.infoservegroup.com/2008/back-to-basics-web-analytics/#comment-142</link>
		<dc:creator>affiliate marketing</dc:creator>
		<pubDate>Thu, 30 Oct 2008 23:36:48 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=34#comment-142</guid>
		<description>&lt;strong&gt;affiliate marketing...&lt;/strong&gt;

Great blog post!  I couldn't agree more.  Affiliate marketing is taking the net by storm....</description>
		<content:encoded><![CDATA[<p><strong>affiliate marketing&#8230;</strong></p>
<p>Great blog post!  I couldn&#8217;t agree more.  Affiliate marketing is taking the net by storm&#8230;.</p>
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		<title>Comment on All the latest in social media and Web 2.0 by Ray Schiel</title>
		<link>http://blog.infoservegroup.com/2008/all-the-latest-in-social-media-and-web-20/#comment-141</link>
		<dc:creator>Ray Schiel</dc:creator>
		<pubDate>Thu, 30 Oct 2008 18:06:51 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=38#comment-141</guid>
		<description>All the best on your endeavors. I look forward to your updates.

Ray Schiel
The Global Social Media Network</description>
		<content:encoded><![CDATA[<p>All the best on your endeavors. I look forward to your updates.</p>
<p>Ray Schiel<br />
The Global Social Media Network</p>
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		<title>Comment on Local Search and Social Media: A conflict of interests? by Infoserve Blog &#187; Blog Archive &#187; All the latest in social media and Web 2.0</title>
		<link>http://blog.infoservegroup.com/2008/local-search-and-social-media-a-conflict-of-interests/#comment-140</link>
		<dc:creator>Infoserve Blog &#187; Blog Archive &#187; All the latest in social media and Web 2.0</dc:creator>
		<pubDate>Thu, 30 Oct 2008 16:25:18 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=16#comment-140</guid>
		<description>[...] blog has already begun to offer its opinions on all the changes, and no doubt will do so in the future, but advice [...]</description>
		<content:encoded><![CDATA[<p>[...] blog has already begun to offer its opinions on all the changes, and no doubt will do so in the future, but advice [...]</p>
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		<title>Comment on Go local: search engine optimisation and online advertising by Infoserve Blog &#187; Blog Archive &#187; Target your audience</title>
		<link>http://blog.infoservegroup.com/2008/go-local-search-engine-optimisation-and-online-advertising/#comment-111</link>
		<dc:creator>Infoserve Blog &#187; Blog Archive &#187; Target your audience</dc:creator>
		<pubDate>Wed, 08 Oct 2008 16:10:20 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=20#comment-111</guid>
		<description>[...] With 9 out of 10 people searching for businesses or service in a certain area, make sure your ads reach the people who are looking for you at that exact same time they are searching. You can read all about local search here. [...]</description>
		<content:encoded><![CDATA[<p>[...] With 9 out of 10 people searching for businesses or service in a certain area, make sure your ads reach the people who are looking for you at that exact same time they are searching. You can read all about local search here. [...]</p>
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		<title>Comment on Back to basics: Web analytics by Google Adwords Basics &#124; ABU'S REVIEWS</title>
		<link>http://blog.infoservegroup.com/2008/back-to-basics-web-analytics/#comment-107</link>
		<dc:creator>Google Adwords Basics &#124; ABU'S REVIEWS</dc:creator>
		<pubDate>Tue, 07 Oct 2008 07:08:17 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=34#comment-107</guid>
		<description>[...] Bac&#173;k t&#173;o ba&#173;sics: We&#173;b an&#173;al&#173;y&#173;tic&#173;s&#173; [...]</description>
		<content:encoded><![CDATA[<p>[...] Bac&#173;k t&#173;o ba&#173;sics: We&#173;b an&#173;al&#173;y&#173;tic&#173;s&#173; [...]</p>
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		<title>Comment on Online ad spend overtakes mainstream TV by Infoserve Customer Services</title>
		<link>http://blog.infoservegroup.com/2008/online-ad-spend-overtakes-mainstream-tv/#comment-63</link>
		<dc:creator>Infoserve Customer Services</dc:creator>
		<pubDate>Thu, 28 Aug 2008 15:28:53 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=30#comment-63</guid>
		<description>In response to Gavin’s post (22nd Aug), we take great pride in our customer service and training so would appreciate any feedback if you have been contacted by one of our representatives – whether good or bad - just call 0845 3677 400 or email customerservices@infoserve.com</description>
		<content:encoded><![CDATA[<p>In response to Gavin’s post (22nd Aug), we take great pride in our customer service and training so would appreciate any feedback if you have been contacted by one of our representatives – whether good or bad - just call 0845 3677 400 or email <a href="mailto:customerservices@infoserve.com">customerservices@infoserve.com</a></p>
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		<title>Comment on Booking your restaurant online by David Norris, COO Livebookings Network</title>
		<link>http://blog.infoservegroup.com/2008/booking-your-restaurant-online/#comment-60</link>
		<dc:creator>David Norris, COO Livebookings Network</dc:creator>
		<pubDate>Thu, 28 Aug 2008 08:01:13 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=31#comment-60</guid>
		<description>There are two main reasons why online reservations are taking off for restaurants.

The first is consumer driven - it's easy, convenient and free.  Instead of having to wait until the restaurant is open to make a phone call, or to wait for someone to answer the phone when they are open, you can reserve 24/7.  As you mention above, many consumers are making a decision about where to dine online.  It's only natural that by offering a booking service at that decision point in that medium that you'll get the reservation.

The second reason is restaurant operations driven.  From our own experience at Livebookings Network of delivering online bookings to restaurants, we can see that  18% of bookings made on our system are generated outside normal opening hours (10pm – 10am) and 44% of bookings are made during busy service times (12pm – 3pm and 6pm – 10pm) - taken from an average booking month.  These are times when you are either unable to take a phone call because you are closed or unwilling to take a phone call because you are busy.  By offering online booking you can provide a better service to dining guests and to prospective bookers.  In addition you can grow your own customer database for future email marketing and customer retention.</description>
		<content:encoded><![CDATA[<p>There are two main reasons why online reservations are taking off for restaurants.</p>
<p>The first is consumer driven - it&#8217;s easy, convenient and free.  Instead of having to wait until the restaurant is open to make a phone call, or to wait for someone to answer the phone when they are open, you can reserve 24/7.  As you mention above, many consumers are making a decision about where to dine online.  It&#8217;s only natural that by offering a booking service at that decision point in that medium that you&#8217;ll get the reservation.</p>
<p>The second reason is restaurant operations driven.  From our own experience at Livebookings Network of delivering online bookings to restaurants, we can see that  18% of bookings made on our system are generated outside normal opening hours (10pm – 10am) and 44% of bookings are made during busy service times (12pm – 3pm and 6pm – 10pm) - taken from an average booking month.  These are times when you are either unable to take a phone call because you are closed or unwilling to take a phone call because you are busy.  By offering online booking you can provide a better service to dining guests and to prospective bookers.  In addition you can grow your own customer database for future email marketing and customer retention.</p>
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		<title>Comment on Online ad spend overtakes mainstream TV by Gavin</title>
		<link>http://blog.infoservegroup.com/2008/online-ad-spend-overtakes-mainstream-tv/#comment-44</link>
		<dc:creator>Gavin</dc:creator>
		<pubDate>Fri, 22 Aug 2008 11:56:26 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=30#comment-44</guid>
		<description>"Infoserve speaks with over 10,000 SMEs a week" -  does that include all the silent phone calls you make to my office, and the rude staff who hang up on you when they are questioned?</description>
		<content:encoded><![CDATA[<p>&#8220;Infoserve speaks with over 10,000 SMEs a week&#8221; -  does that include all the silent phone calls you make to my office, and the rude staff who hang up on you when they are questioned?</p>
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		<title>Comment on Online ad spend overtakes mainstream TV by Fraser Mitchell</title>
		<link>http://blog.infoservegroup.com/2008/online-ad-spend-overtakes-mainstream-tv/#comment-43</link>
		<dc:creator>Fraser Mitchell</dc:creator>
		<pubDate>Fri, 22 Aug 2008 11:33:19 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=30#comment-43</guid>
		<description>In my experience with small retailers especially, the problem is they have no way of measuring the ROI.  Many don't even measure traditional advertising let alone on line advertising, and therefore don't perceive it as beneficial.
There is a massive amount of education needed as many have been "burned" in the past by the hype surrounding the internet and now see it as either a waste of time or just "not for them".</description>
		<content:encoded><![CDATA[<p>In my experience with small retailers especially, the problem is they have no way of measuring the ROI.  Many don&#8217;t even measure traditional advertising let alone on line advertising, and therefore don&#8217;t perceive it as beneficial.<br />
There is a massive amount of education needed as many have been &#8220;burned&#8221; in the past by the hype surrounding the internet and now see it as either a waste of time or just &#8220;not for them&#8221;.</p>
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		<title>Comment on Taking advantage of surge in online shopping by Annis</title>
		<link>http://blog.infoservegroup.com/2008/taking-advantage-of-surge-in-online-shopping/#comment-35</link>
		<dc:creator>Annis</dc:creator>
		<pubDate>Mon, 18 Aug 2008 04:31:54 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=25#comment-35</guid>
		<description>According to a recent article in The New York Times, &lt;a href="http://www.couponalbum.com" rel="nofollow"&gt;Online sales&lt;/a&gt; are expected to surpass $200 billion this year, up from $175 billion in 2007.</description>
		<content:encoded><![CDATA[<p>According to a recent article in The New York Times, <a href="http://www.couponalbum.com">Online sales</a> are expected to surpass $200 billion this year, up from $175 billion in 2007.</p>
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		<title>Comment on Online marketing ensuring ROI for SMEs by Allen Taylor</title>
		<link>http://blog.infoservegroup.com/2008/online-marketing-ensuring-roi-for-smes/#comment-30</link>
		<dc:creator>Allen Taylor</dc:creator>
		<pubDate>Wed, 13 Aug 2008 13:34:22 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=28#comment-30</guid>
		<description>Nice writing.  You are on my RSS reader now so I can read more from you down the road.

Allen Taylor</description>
		<content:encoded><![CDATA[<p>Nice writing.  You are on my RSS reader now so I can read more from you down the road.</p>
<p>Allen Taylor</p>
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		<title>Comment on Online marketing ensuring ROI for SMEs by Ben Waugh</title>
		<link>http://blog.infoservegroup.com/2008/online-marketing-ensuring-roi-for-smes/#comment-29</link>
		<dc:creator>Ben Waugh</dc:creator>
		<pubDate>Wed, 13 Aug 2008 13:27:08 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=28#comment-29</guid>
		<description>Great post. I will read your posts frequently. Added you to the RSS reader.</description>
		<content:encoded><![CDATA[<p>Great post. I will read your posts frequently. Added you to the RSS reader.</p>
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		<title>Comment on Cuil Search Engine by yahoo search engine</title>
		<link>http://blog.infoservegroup.com/2008/cuil-search-engine/#comment-28</link>
		<dc:creator>yahoo search engine</dc:creator>
		<pubDate>Mon, 11 Aug 2008 04:26:22 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=24#comment-28</guid>
		<description>&lt;strong&gt;yahoo search engine...&lt;/strong&gt;

After reading this post, I am not sure I understand what you are trying to relate.  Please expand on your thoughts a little more.  Thanks...</description>
		<content:encoded><![CDATA[<p><strong>yahoo search engine&#8230;</strong></p>
<p>After reading this post, I am not sure I understand what you are trying to relate.  Please expand on your thoughts a little more.  Thanks&#8230;</p>
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		<title>Comment on Local Search on Your Mobile by Infoserve Blog &#187; Blog Archive &#187; The history and future of search</title>
		<link>http://blog.infoservegroup.com/2008/local-search-on-your-mobile/#comment-27</link>
		<dc:creator>Infoserve Blog &#187; Blog Archive &#187; The history and future of search</dc:creator>
		<pubDate>Tue, 05 Aug 2008 13:56:05 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=11#comment-27</guid>
		<description>[...] us, we think local search will continue to develop and in our eyes, the shift to mobile devices will change and shape user experiences the most. The biggest challenge will be keeping up with [...]</description>
		<content:encoded><![CDATA[<p>[...] us, we think local search will continue to develop and in our eyes, the shift to mobile devices will change and shape user experiences the most. The biggest challenge will be keeping up with [...]</p>
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		<title>Comment on Local Search on Your Mobile by Infoserve Blog &#187; Blog Archive &#187; Yahoo!Local on Mobile</title>
		<link>http://blog.infoservegroup.com/2008/local-search-on-your-mobile/#comment-25</link>
		<dc:creator>Infoserve Blog &#187; Blog Archive &#187; Yahoo!Local on Mobile</dc:creator>
		<pubDate>Thu, 24 Jul 2008 14:46:50 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=11#comment-25</guid>
		<description>[...] can read more about the growth of mobile local search [...]</description>
		<content:encoded><![CDATA[<p>[...] can read more about the growth of mobile local search [...]</p>
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		<title>Comment on The Power of Online Local Search by Nathalie</title>
		<link>http://blog.infoservegroup.com/2008/the-power-of-online-local-search/#comment-23</link>
		<dc:creator>Nathalie</dc:creator>
		<pubDate>Fri, 11 Jul 2008 20:13:10 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=9#comment-23</guid>
		<description>&lt;strong&gt;Nathalie...&lt;/strong&gt;

Six Apart started a working group in February 2006 to improve the Trackback protocol with the goal to eventually have it approved as...</description>
		<content:encoded><![CDATA[<p><strong>Nathalie&#8230;</strong></p>
<p>Six Apart started a working group in February 2006 to improve the Trackback protocol with the goal to eventually have it approved as&#8230;</p>
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		<title>Comment on The Power of Online Local Search by Rav - Sales Executive</title>
		<link>http://blog.infoservegroup.com/2008/the-power-of-online-local-search/#comment-9</link>
		<dc:creator>Rav - Sales Executive</dc:creator>
		<pubDate>Wed, 21 May 2008 15:51:50 +0000</pubDate>
		<guid isPermaLink="false">http://blog.infoservegroup.com/?p=9#comment-9</guid>
		<description>I read this piece, and it reminded me of the extraordinary weight of evidence supporting widespread use of the internet by all sorts of people looking for all sorts of things in all sorts of places, and then I contrasted that with the day to day reality of persuading business customers that they should advertise their goods and services exactly where their customers are looking! I am still surprised that so many small and medium businesses still feel they need convincing that they should take a substantial proportion of their marketing budget, and spend it online.

I am 25, so I have lived my adult life with the internet as a reality that me and all my friends take for granted. I would no more think of looking something up in a paper directory, or look in a local newspaper than I would think of going to a Neil Diamond concert; although I know from my work each day that I see life differently to most of my customers, the fact is THEIR customers are increasingly like me! I read the other day that 97% of 18-24 year olds begin every internet 'experience' on Google or Yahoo! - I certainly do- and surely everyone will do this soon. Businesses NEED to be found on these vital search engines if they are going to attract customers and leads.

From my perspective, the tougher the economy gets, the more important my job is in helping businessmen and women see the amazing results they will get by getting their name and phone number in front of potential customers EXACTLY when those customers are looking to buy. I almost feel that I am there to HELP them, although of course in the end, I want them to buy campaigns to promote their business. Yes, I sell them things, but I really can see the benefits in what we offer, and nearly all of them renew every 6 months or each year because it works so well for them.

I spend a lot of time talking to Dentists, as I work mainly in this area, and this sector has really understood the value in &lt;a href="http://www.getmeadentist.co.uk" rel="nofollow"&gt;promoting themselves online&lt;/a&gt;. Implants, whitening, and all forms of cosmetic dentistry are actively marketed online. However, if I contrast that with less modern, more traditional areas of business, we seem to still be talking to people who don't have a website, or those that do have one don't promote it or look for customers to visit it. It's like having boxes of leaflets in the back room, but never giving them out to any customers!! Also, I know that the vast majority of consumers LOOK online, but ACT offline- they pick up the phone and arrange a visit or ask questions before coming in to buy locally. At £5.50 a gallon for petrol, I see local buying getting more and more popular, so I see my role of advising my customers how best to spend their money to maximise their returns as ever more important.</description>
		<content:encoded><![CDATA[<p>I read this piece, and it reminded me of the extraordinary weight of evidence supporting widespread use of the internet by all sorts of people looking for all sorts of things in all sorts of places, and then I contrasted that with the day to day reality of persuading business customers that they should advertise their goods and services exactly where their customers are looking! I am still surprised that so many small and medium businesses still feel they need convincing that they should take a substantial proportion of their marketing budget, and spend it online.</p>
<p>I am 25, so I have lived my adult life with the internet as a reality that me and all my friends take for granted. I would no more think of looking something up in a paper directory, or look in a local newspaper than I would think of going to a Neil Diamond concert; although I know from my work each day that I see life differently to most of my customers, the fact is THEIR customers are increasingly like me! I read the other day that 97% of 18-24 year olds begin every internet &#8216;experience&#8217; on Google or Yahoo! - I certainly do- and surely everyone will do this soon. Businesses NEED to be found on these vital search engines if they are going to attract customers and leads.</p>
<p>From my perspective, the tougher the economy gets, the more important my job is in helping businessmen and women see the amazing results they will get by getting their name and phone number in front of potential customers EXACTLY when those customers are looking to buy. I almost feel that I am there to HELP them, although of course in the end, I want them to buy campaigns to promote their business. Yes, I sell them things, but I really can see the benefits in what we offer, and nearly all of them renew every 6 months or each year because it works so well for them.</p>
<p>I spend a lot of time talking to Dentists, as I work mainly in this area, and this sector has really understood the value in <a href="http://www.getmeadentist.co.uk">promoting themselves online</a>. Implants, whitening, and all forms of cosmetic dentistry are actively marketed online. However, if I contrast that with less modern, more traditional areas of business, we seem to still be talking to people who don&#8217;t have a website, or those that do have one don&#8217;t promote it or look for customers to visit it. It&#8217;s like having boxes of leaflets in the back room, but never giving them out to any customers!! Also, I know that the vast majority of consumers LOOK online, but ACT offline- they pick up the phone and arrange a visit or ask questions before coming in to buy locally. At £5.50 a gallon for petrol, I see local buying getting more and more popular, so I see my role of advising my customers how best to spend their money to maximise their returns as ever more important.</p>
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